Privacy Policy - OnePay Payment Gateway

Introduction

OnePay (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment gateway services, including our website, WordPress plugin, and API integrations, tailored for users in Bangladesh.

Information We Collect

Personal Information

When you register, withdraw funds (e.g., to bKash, Nagad, or bank accounts), or use our services, we may collect:

Full name
Email address
Phone number
Bank or mobile financial service details (e.g., bKash, Nagad)
Profile photo (optional)

Usage Data

We collect data about your interactions with our platform, such as:

IP address
Browser type
Pages visited
API requests and transaction history

Cookies

We use cookies to enhance your experience, such as remembering your login details or tracking site performance. You can manage cookie preferences in your browser settings.

How We Use Your Information

We use your information to:

Process transactions, including withdrawals starting at ৳100
Provide and maintain our WordPress plugin and API services
Verify your identity for security
Send account updates or promotional offers (with your consent)
Improve our platform based on usage analytics

Data Sharing

We do not sell your data. We may share information with:

Trusted partners (e.g., bKash, Nagad) to process payments
Service providers for hosting or analytics (encrypted and compliant)
Legal authorities if required by Bangladeshi law

Security

We use bank-grade encryption (256-bit SSL) to protect your data during transactions, API calls, and account management. Your API keys are securely stored, and we recommend regenerating them if compromised, as shown in our dashboard.

Your Rights

You have the right to:

Access or update your personal information via your profile
Request data deletion (subject to legal obligations)
Opt out of marketing communications
Contact us for any privacy concerns

Subscription Plans and Data

Our Basic Plan (0 BDT/month, 3% withdrawal fee) and Premium Plan (500 BDT/month, 0% fee) both prioritize your privacy. Transaction data is retained for auditing, but we ensure minimal data collection for both plans.

Contact Us

For privacy-related questions, reach out to us at:

Email: support@onepay.com
Phone: +880 1234-567890

Updates to This Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. The latest version will always be available here, with the effective date below.

Effective Date: April 12, 2025

OnePay Privacy Policy